Welcome to MobiShip ("MobiShip," "we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the MobiShip mobile application, website, and related services (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy.

We collect information you provide directly, information collected automatically, and information from third parties.

When you create an account, we may collect:

• Name 
• Email address 
• Mobile phone number 
• Password (encrypted) 
• Mailing addresses 
• Shipping preferences 

To create shipping labels, we collect:

• Sender name 
• Sender address 
• Recipient name 
• Recipient address 
• Phone numbers (if provided) 
• Email addresses (if provided) 
• Shipment service selected 
• Tracking numbers 
• Shipment history 

Payments are processed through secure third-party payment providers.

MobiShip does not store your complete credit card number.

Payment processors may collect:

• Cardholder name 
• Billing address 
• Payment token 
• Last four digits of payment card 
• Transaction information 

We automatically collect certain device information, including:

• Device model 
• Operating system 
• App version 
• IP address 
• Device identifiers 
• Mobile carrier 
• Language settings 

With your permission, MobiShip may access your device's location to:

• Find nearby USPS, UPS, FedEx, and other shipping locations 
• Improve shipping recommendations 

You may disable location permissions at any time through your device settings.

If you grant permission, MobiShip may access your device's address book to help you quickly select recipients.

We do not upload your contacts to our servers unless you choose to use them when creating a shipment.

If permission is granted, we may access:

• Camera 
• Photo Library 

These features allow you to:

• Estimate package dimensions 
• Upload package photos 
• Capture shipment-related images 

Photos are only uploaded when you intentionally submit them.

We use your information to:

• Create shipping labels 
• Process shipments 
• Process payments 
• Display shipment tracking 
• Provide customer support 
• Verify identity 
• Prevent fraud 
• Improve our Services 
• Analyze application performance 
• Notify you of shipment updates 
• Send receipts 
• Send service-related communications 

We do not sell your personal information.

MobiShip may use artificial intelligence to estimate package dimensions, weight, or shipping recommendations based on descriptions or photos you provide.

Information submitted for AI processing may be securely transmitted to third-party AI service providers solely for the purpose of generating these estimates.

AI-generated estimates are provided for convenience and may not always be accurate. Users remain responsible for verifying shipment information.

We share information only when necessary.

Examples include:

We share shipment information with carriers including:

• USPS 
• UPS 
• FedEx 
• DHL (when available) 

to generate shipping labels and deliver packages.

We may share information with service providers such as:

• EasyPost 
• Payment processors 
• Cloud hosting providers 
• Analytics providers 
• Customer support platforms 

These providers may only use your information to perform services on our behalf.

We may disclose information if required to:

• comply with applicable law 
• respond to lawful requests 
• protect our rights 
• prevent fraud 
• protect users 

Our Services may use:

• Cookies 
• Mobile identifiers 
• Analytics tools 
• Crash reporting 
• Diagnostic logs 

These technologies help improve reliability and user experience.

We retain your information only as long as necessary to:

• provide Services 
• comply with legal obligations 
• resolve disputes 
• enforce agreements 

Shipment records may be retained for tax, accounting, fraud prevention, and carrier compliance purposes.

We implement commercially reasonable safeguards, including:

• Encryption in transit 
• Secure authentication 
• Access controls 
• Payment tokenization 
• Secure cloud infrastructure 

However, no electronic transmission or storage system is completely secure.

You may:

• Update your account information 
• Delete saved addresses 
• Disable location permissions 
• Disable camera permissions 
• Disable contacts permissions 
• Request account deletion 

Some information may be retained where required by law.

MobiShip is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we learn we have collected such information, we will promptly delete it.

Residents of certain U.S. states, including California and Virginia, may have rights to:

• Access personal information 
• Correct inaccurate information 
• Delete personal information 
• Obtain a copy of personal information 
• Opt out of certain targeted advertising activities 

To exercise these rights, contact us using the information below.

If you access MobiShip outside the United States, your information may be transferred to and processed in the United States.

By using our Services, you consent to such transfers where permitted by applicable law.

MobiShip may link to third-party websites or services.

We are not responsible for the privacy practices of third parties.

We encourage you to review their privacy policies.

We may update this Privacy Policy from time to time.

When changes are made, we will update the Effective Date above.

Material changes may be communicated through the app or other appropriate means.

If you have questions about this Privacy Policy, please contact:

MobiShip, LLC

Email: support@mobiship.com